Mattsen Kumar
Director HR ( Employee Relations & Communications)
null (null)
Shortlisted by 69+ Applicants
Location: Delhi/NCR
Experience: 8-10 Years
Work Mode: Regular / Offline
Salary: ₹ 0 - 15L
About the company MattsenKumar (MK) is the creation of contact center veterans Mike Mattsen and Aarati Kumar, who have a collective experience of over 40 years. Their vast knowledge and leadership in the Indian market, in particular, assures our clients get nothing but the best solutions for high value and quality Business Process Outsourcing (BPO) and Process Consulting. MK BPO We are very proud of the team we are building within MK - a different type of BPO that focuses on meeting specialized voice and back office needs for known global brands. Through our value-added data analytics, MK ensures the highest ROI for clients, which is achieved through measurable objective performance standards that are linked to specific client business drivers. Our client attrition is MUCH lower than the industry average because we form partnerships that continue to raise the bar. We’re also fully PCI (level 3) CERTIFIED, demonstrating our commitment to ensuring the safety of client data.
Company Name: Mattsen Kumar
Company Type: MNC's
Company Size: 1
Brand: Mattsen Kumar
Role & responsibilities
Employee Relations/HR Business Partner
• Work closely with business and functional leaders to understand key business issues and priorities in the organization and their impact on people.
• Partner with functional groups to identify and establish business solutions that will help address the key people challenges.
• Ensure development & deployment of agreed business solutions / HR policies and processes, and establish appropriate tracking and review mechanism to ensure consistency in practice across locations.
• Taking care of end to end Employee Engagement activities (SKIPS, IJP'S, Fun Activities, PMS, RnR) as well as Communication (both Internal & External).
• Provide regular compensation and benefits consulting support to the business to ensure that all decisions and actions related to C&B are in line with organization C&B guidelines and statutory requirements
• Support the annual compensation cycle including creation and communication of merit guidelines, merit process simulation based on eligibility rules, business support in terms of query resolution and detailed postmerit analysis
• Provide benchmarking for salary and benefits against internal and external market and utilize the same to create pay ranges, provide market insights and analytical support to business for decision making Corporate Communication
• In conjunction with the marketing team, develop and implement ongoing basis and enterprise wide internal communications strategy that meets organizational objectives
• Measure the effectiveness of internal communications messages and channels on an ongoing basis and make recommendations to review
• Review mailers intended to be sent company wide by various committees and stakeholders
• Play a leading role in redeveloping and improving Communique (intranet) as a key internal communications tool, also working alongside the marketing team for effective content management
• Proactively seek opportunities to advise on communications issues
• Advise senior management on sensitive and complex internal communications challenges, including crisis communications issues • Serve as liaison with members of Senior Management and the employees in general for reporting out mass mailers
• Participate in other activities that facilitate enterprise wide communication Desired Candidate
Profile
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