Admission Open for Front Office Associate
Aviation (Aviation)
Shortlisted by 97+ Students
Location: Bengaluru/Bangalore
Duration: 1 YEAR
Regular / Offline
Average Fees: ₹ 26500
Highlights • Manages guest check-ins, and room assignments, and maintains guest accounts while ensuring exceptional service during their stay. • Performs cashiering duties, including billing and handling payments, and addresses guest requests and concerns. • Suitable for 12th-grade pass-outs looking for a short-term training program to boost skills and secure positions in hospitality, travel, or tourism industries. • Free food, accommodation, and transportation are provided, covering all essential needs during training. • Hands-on experience includes real-time projects and visits to industry-relevant locations, such as in-flight training. • Branded laptops are supplied for online learning, project work, and collaboration, with access to expert resources. • grooming, makeup training, and uniform etiquette are included to prepare students for careers in the airline industry. • Guarantees 100% post-placement support and opportunities for job placements both domestically and internationally.
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Diploma in Front Office Associate, Specialized by Tourism & Hospitality Sector Skill Council of NSDC
A Front Office Associate, also known as a Front Desk Associate or Guest Service Associate, manages guest check-ins, maintains guest accounts, and ensures guest satisfaction throughout their stay. This role involves representing the hotel, handling guest registration, room allocation, and addressing guest needs, as well as performing cashier duties and managing guest accounts.
This training program, also referred to as Receptionist Training, is ideal for 12th-grade graduates seeking short-term training to enhance their skills. Upon completion, you’ll be prepared for roles in hospitality, travel, tourism, and other relevant sectors.
This program is accredited by the Tourism & Hospitality Sector Skill Council, Government of India.
Essential qualities for success in this field include strong communication skills, a positive demeanor, customer service expertise, the ability to manage diverse guests, and confidence.
Graduates can find opportunities in hotels, resorts, clubs, holiday homes, travel and tourism sectors, and offices, including MNCs, for front office management roles.
Course Duration: 6 to 12 Months
Total Fees: INR 26,500
Modules Covered: 9
Course Highlights
Introduction to Tourism and Hospitality Sector: Focuses on key performance indicators and results in front office operations.
Health & Hygiene: Covers essential details, reports, and transactions for successful front office operations, including cleanliness and hazard control.
Etiquette & Conduct in Hospitality: Emphasizes professional behavior, personal grooming, telephone and electronic communication etiquette, and customer relations.
Check-In Procedures: Teaches front office duties, check-in processes, room allocation, and managing upgrades or downgrades.
Customer & Colleagues Interactions: Focuses on trust, effective communication with customers, colleagues, and superiors.
Gender & Age Sensitive Practices: Highlights the importance of sensitivity towards age and gender in providing services.
Customer-Centric Service Orientation: Covers meeting customer needs, ensuring satisfaction, and a customer-focused approach.
Organization & Customer IPR: Explains intellectual property rights, risk management, and their relevance in the industry.
Foreign or Local Language Proficiency: Includes learning a foreign language or enhancing English skills to improve intercultural competence.
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