Diploma in Airline Operations

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Reservations & ticketing: Making reservations across the counter, Selling of tickets. Departures: Attend the pre–flight and post-flight briefings. Setting up of check-in counters. Screening of checked-in baggage. Maintain high quality of Check-in procedures. To assist customers with special requests.

Arrivals: To assist customers with special requests. To assist customers with Mishandled/damaged baggage. Prepare all required reports for the same. Coordination with the baggage vendor for the damaged bags. Follow up with the en-route stations regarding lost baggage. The duration of this course is 3 months. The candidate should have a relevant PUC and a bachelor’s degree. The desired skills are good communication skills and customer service aptitude, age limit of the candidate should be around 18-27. India

Job role of airlines and operations?

Airline and operations are aimed at serving passengers and maintenance of terminal buildings, parking facilities, and vehicular traffic circular drives. Passenger operations include baggage handling and tagging. Terminal operations comprise resource allocation and staff management.

Passenger facilitation services include passenger processing (check-in, boarding, border control) and baggage handling (tagging, dropping and handling). They follow passengers to the shuttle buses to carry them to their flights. Arrival operations include boarding control and baggage handling. Border control (customs and security services).In airports, security services usually unite perimeter security, terminal security, and border controls. These services require biometric authentication and integration into government systems to allow a customs officer to view the status of a passenger.

Border control (customs and security services) In airports, security services usually unite perimeter security, terminal security, and border controls. These services require biometric authentication and integration into government systems to allow a customs officer to view the status of a passenger.

Baggage handling Obviously, a passenger must check a bag before it’s loaded on the aircraft. The time the baggage is loaded is displayed and tracked until the destination is reached and the bag is returned to the owners.

Terminal management The software Includes maintenance and monitoring of management systems for assets, buildings, electrical grids, environmental systems, and vertical transportation organization. It also facilitates staff communications and management.

Staff management. Staff modules provide the necessary information about ongoing processes in the airport, such as data on flights (in ICAO or UTC formats) and other important events to keep responsible staff members updated. Information is distributed through the airport radio system, or displayed on a PC connected via the airport LAN or on mobile devices.

Reporting. This module allows the staff to see data on screen or in print to understand the effect of the ongoing processes on business decisions and overall functioning of the airport. Also, it can include reports from airlines, aircraft, operators, hourly activity of passengers and aircraft, movement types, etc. They include an aircraft’s timetable, routes, and destinations, as well as traffic distribution.

Average pay scale in airports and operations:

The average payment scale is approximately around 4 to 6 lakhs per annum.

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