Callido Learning Private Limited
Customer Service Manager
Shortlisted by 6740+ Applicants
Location: Mumbai
Duration: null Months
Work Mode: Regular / Offline
Stipend: ₹ 0 - 4.2L
About the company Callido Learning is a young but rapidly growing start-up in education technology. We make awesome, interactive online courses which help students become more analytical and get better job placements after college.
Company Name: Callido Learning Private Limited
Company Type: Edtech
Company Size: 1
Brand: Callido Learning Private Limited
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Key responsibilities:
1. Parent and student communication: Establish and maintain regular communication channels with parents and students enrolled in our courses. Respond promptly to inquiries, concerns, and feedback from both parents and students via various communication channels (phone, email, or in-person meetings)
2. Course guidance and information: Act as a primary point of contact for parents and students, providing comprehensive information about course offerings, schedules, curriculum, and any updates. Guide parents and students in selecting suitable courses based on their interests and educational goals
3. Relationship building: Cultivate strong relationships by actively engaging with parents and students, understanding their needs, and addressing their queries or concerns professionally and empathetically. Conduct regular check-ins to assess satisfaction levels and gather feedback for continuous improvement
4. Retention and upselling: Work towards enhancing retention rates by ensuring a positive experience for parents and students, addressing any issues promptly and effectively. Identify opportunities for upselling or cross-selling relevant courses based on the needs and interests of parents and students
5. Collaboration with course instructors and management: Collaborate closely with course instructors and management to ensure alignment in messaging, addressing concerns, and delivering exceptional customer service. Communicate student or parent feedback to relevant teams for continuous course improvement
6. Events and engagement initiatives: Organize and participate in events aimed at engaging parents and students, such as orientations, webinars, workshops, or informational sessions
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