Customer Support Executive- Voice Process

About EbixCash

EbixCash, has today emerged as India’s largest end-to-end financial exchange, that includes a last mile network of over 650,000 physical distribution outlets besides an omni-channel online digital platform. EbixCash converges front-end distribution channels with back-end technology functions, across the payments solutions, travel, insurance and financial technology industries.

The EbixCash Exchange employs more than 10,431 employees across different sectors with 196 offices across the Asia Pacific region. The leadership team of the Company is ingrained in the ethos of Customer First, a genuine need to excel, a bias for action and delivering results.

With a clear leadership position in the areas of international remittance and foreign exchange, as well as leadership positions in other areas such as digital payments solutions, domestic money remittance, prepaid cards, travel, insurance and corporate & incentive solutions, EbixCash, is pioneering convergence end-to-end play. EbixCash is today leveraging its focus on On-Demand technology as the means to maintain and grow its leadership position.

EbixCash portfolio of products can be accessed digitally anywhere as well as across its distribution outlets spread over 4,000 cities and 75,000 villages.

EbixCash business encompasses four primary business segments - (1) Payments Solutions (2) Travel (3) Financial Technologies (4) BPO and Startups

Payment solutions

EbixCash co-branded Prepaid Card (enabled by Visa and MasterCard and Rupay) in association with other banking partners delivers a simple and efficient payment solution for customers. EbixCash offers cards from a variety of Banks like NSDL Payments Bank Limited and YES Bank.

EbixCash’s Forex operations are in 18 international airports and 12 seaports, as well as within 8,728 corporate clients, hotels, duty free shoppers stores, temples and educational institutes, conducting over USD 4.5 Billion in annual GMV (pre-COVID-19).

EbixCash’s Inward remittance business in India conducted in excess of USD 7.02 Billion in gross annual remittance business (pre-COVID-19), while accounting for approximately 70% of India’s cash to cash business. EbixCash inward remittance business involves engagement with all top international players such as Western Union, MoneyGram and Ria.

Travel

EbixCash today has emerged as one of Southeast Asia’s leading travel exchanges, with over 801 employees, 523,722 agent network, 19 branches and 17,907 corporate clients; processing an estimated ₹175,000 million in GMV (pre-COVID-19).

B2B Travel – With a Physical and digital online network of 523,722 agent outlets across nine countries, EbixCash travel agents sell travel products such as flights (domestic and international), rail and bus tickets, hotel tickets and holiday packages by using our proprietary VIA.com online platform. EbixCash Agent expanse includes but is not limited to India, Philippines, Indonesia, Singapore, UAE and Oman.

Corporate Travel – Thousands of corporate entities across nine countries currently use our proprietary corporate travel booking platform, VIA.com to avail our services such as airlines, bus, train, cabs, hotels, events travel, holiday travel and other allied services.

B2C Travel – EbixCash Travels provides services to the end consumer through a variety of web/mobile app based offerings, wherein the end consumers can purchase its services and products through a variety of online platforms including EbixCash.com, VIA.com, sastiticket.com etc. in India, Indonesia, Singapore, UAE, Thailand, Oman, Saudi Arabia, Hong Kong and Malaysia.

Luxury and MICE Travel – EbixCash Travels acts as an end-to-end event and travel provider for its clients, while managing large events, conferences and exhibitions for corporates/sports bodies/organisations. EbixCash is involved in all aspects of the event, be it booking for airlines, bus, trains, cabs, hotels, events travel bookings, conference planning, event management, stage services in the areas of holiday travel, sports travel, meetings, conferences, luxury holidays and safaris, rail journeys and swiss voyages.

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